Refund Policy

1. Introduction

At Exiqus, we want you to be completely satisfied with our AI-powered developer assessment platform. This Refund Policy explains the circumstances under which refunds are available and the process for requesting them.

This policy applies to all subscription plans and services offered by Exiqus. By subscribing to our services, you acknowledge and agree to the terms outlined in this Refund Policy.

2. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee for new subscribers to any paid plan:

2.1 Eligibility Criteria

• First-time subscribers to any paid Exiqus plan
• Refund request submitted within 30 days of initial subscription
• Account in good standing with no violations of our Terms of Service
• Reasonable usage of the service (not excessive or abusive)

2.2 What's Covered

• Full refund of the first month's subscription fee
• Pro-rated refund for annual subscriptions within the 30-day period
• Cancellation of recurring billing
• Retention of analysis data for 30 days post-cancellation

2.3 What's Not Covered

• Add-on services or overages beyond base subscription
• Third-party integrations or services
• API usage fees above included quota
• Priority support fees (if applicable)

3. Subscription-Specific Policies

3.1 Free Plan

Our Free plan has no refund considerations as it involves no payment. Users may cancel at any time without notice.

3.2 Starter Plan ($99/month)

• 30-day satisfaction guarantee applies
• Monthly subscriptions: Full refund if canceled within 30 days
• No partial month refunds after 30-day period
• Cancel anytime, service continues until end of billing period

3.3 Growth Plan ($349/month)

• 30-day satisfaction guarantee applies
• Priority support services are non-refundable after use
• Unused analysis credits do not carry over or receive refunds
• API key usage fees are non-refundable

3.4 Scale Plan ($1,500/month)

• 30-day satisfaction guarantee applies
• Batch analysis processing fees are non-refundable once initiated
• Custom integrations (if any) are non-refundable
• Advanced features usage is non-refundable

3.5 Scale+ Plan ($2,500/month)

• 30-day satisfaction guarantee applies
• Dedicated support hours are non-refundable once used
• Custom reporting features are non-refundable
• Advanced API usage is non-refundable

4. Cancellation Process

4.1 Contact Support for Cancellation

To cancel your subscription, please contact our support team:

• Email: support@exiqus.com
• Use our contact form
• Priority support users: Use your dedicated channel

4.2 Effective Date

Cancellations take effect at the end of your current billing period unless you request an immediate cancellation for refund purposes within the 30-day guarantee period.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund under our 30-day satisfaction guarantee:

1. Contact our support team within 30 days of your initial subscription
2. Provide your account email and subscription details
3. Briefly explain your reason for requesting a refund
4. Allow us to address any concerns or technical issues first
5. If resolution isn't possible, we'll process your refund request

5.2 Processing Timeline

• Refund requests are reviewed within 2 business days
• Approved refunds are processed within 5-10 business days
• Refunds appear on your original payment method
• You'll receive email confirmation once processed

5.3 Required Information

Please provide the following when requesting a refund:

• Account email address
• Subscription plan and billing date
• Transaction ID or invoice number (if available)
• Reason for refund request
• Any specific issues or concerns experienced

6. Exceptions and Special Circumstances

6.1 Service Outages

In case of extended service outages affecting your ability to use Exiqus:

• Service credits will be applied for downtime exceeding 4 hours
• Credits are calculated as a percentage of your monthly subscription
• Credits are automatically applied to your next billing cycle
• No action required from users for standard service credits

6.2 Technical Issues

For platform-related technical issues preventing service use:

• Our support team will first attempt to resolve the issue
• If resolution isn't possible, refund consideration may apply
• Evaluation on a case-by-case basis
• Documentation of the issue may be required

6.3 Fraudulent Activities

Accounts involved in fraudulent activities are not eligible for refunds:

• Abuse of the platform or services
• Violation of Terms of Service
• Chargeback abuse or payment disputes
• Creation of multiple accounts to abuse trial periods

7. Annual Subscriptions

7.1 Refund Policy

Annual subscriptions receive special treatment under our refund policy:

• 30-day satisfaction guarantee applies to the full annual amount
• After 30 days, no refunds are available for unused months
• Service continues until the end of the annual term
• Annual subscribers receive priority consideration for service credits

7.2 Pro-Rated Considerations

In exceptional circumstances, we may offer pro-rated refunds for annual subscriptions:

• Significant changes to service terms or features
• Extended service unavailability
• Technical issues preventing service use
• Evaluation on a case-by-case basis

8. Data Retention After Cancellation

8.1 Grace Period

After cancellation, we provide a 30-day grace period:

• Analysis data remains accessible for 30 days
• Account data is preserved for potential reactivation
• No new analyses can be performed during this period
• Data export is available during the grace period

8.2 Data Deletion

After the 30-day grace period:

• Analysis data may be permanently deleted
• Account information is anonymized or deleted
• Billing records are retained for accounting purposes
• Legal compliance data is retained as required

9. Payment Method Issues

9.1 Failed Payments

When payments fail, we follow this process:

• Multiple retry attempts over several days
• Email notifications to update payment information
• Account downgrade after 7 days of failed payments
• Service suspension after 14 days
• Account cancellation after 30 days

9.2 Chargebacks and Disputes

For payment disputes:

• Contact us directly before initiating chargebacks
• We're committed to resolving billing issues quickly
• Chargebacks may result in account suspension
• Additional fees may apply for chargeback processing

10. Contact Us

For refund requests, cancellations, or questions about this policy:

For billing-related inquiries, please allow up to 2 business days for a response. For urgent refund requests, please mark your email as "URGENT REFUND REQUEST."

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be communicated by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Email notifications for significant changes
• In-app notifications when appropriate

Changes to this policy will not affect refund requests submitted before the effective date of the changes.